In this fast-paced customer service game, learners must answer customers’ questions quickly and efficiently in order to complete levels and earn badges.


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In this highly interactive and visually engaging game, learners (envisioned as Customer Service Representatives undergoing training at a Bank’s Customer Support Center) go through three levels where they are exposed to a variety of questions related to banking. Users must cross each level by correctly answering all 3 questions they come across, while the timer ticks and the customer’s mood progressively gets worse (hurry up before the customer hangs up!)


  • This gamified module is an example of a Level 4 interactivity module – the highest level of interactivity that can be achieved through an e-learning module.
  • The module uses a number of animated videos, characters and GIFs created using the online tool Vyond.
  • The module uses a number of variables, layers, and advanced triggers in Articulate Storyline to achieve desired results.


  • Articulate Storyline 360
  • Vyond
  • Adobe Illustrator
  • Adobe Photoshop
  • Audacity
  • Microsoft PowerPoint (for Storyboard)


  • Instructional Design
  • E-learning Development
  • Graphic Design
  • Animated Video Production
  • Gamification